We have a NO RETURN, NO EXCHANGE, NO REFUND policy, which means your purchase is final purchase.
WE ARE NOT RESPONDIBLE FOR LOST PACKAGES. We ship to the ADDRESS WRITTEN ON THE ORDER. Always make sure your address is written correctly before submitting your order.
To start a refund request, you can contact us at Customerservice@vongabeauty.com. Please note that we have the right to approve and/or decline the request.
You can always contact us for any question at Customerservice@vongabeauty.com.