Where Are You based?

Our main location is USA.
We ship from Florida.

What’s Your Shipping Time Frame?

Shipping time frame is usually 2-3 business days for domestic orders and 5-15 days for international orders. Please do keep in mind we are not in control of any delays caused by USPS or UPS or any shipping company. 

Do You ship internationally?

Yes, we do ship Internationally to most but not all parts of the world. We currently ship to the following countries: Australia, United Kingdom, Bahamas, Barbados, Belgium,  Canada, Colombia, Denmark, France, Germany, Mexico, Namibia, Nigeria, Portugal, South Africa, Sweden, Venezuela & United States of America. 

 Do You Offer Refunds & Exchange?

We DO NOT offer exchange whatsoever. Refunds are on a case to case basis. Please email us: Customerservice@vongabeauty.com