FAQs

Where Are You based?

Our main location is USA.
We ship from Florida.

What’s Your Shipping Time Frame?

Shipping time frame is usually 2-3 business days for domestic orders and 5-10 days for international orders. Please do keep in mind we are not in control of any delays caused by USPS or UPS or any shipping company. 

Do You ship internationally?

Right now our international shipping is limited to Canada, Australia & United Kingdom.

We currently stopped shipping to Africa because we want to find better shipping rates for you all. 

Do You Offer Refunds & Exchange?

We DO NOT offer exchange whatsoever. Refunds are on a case to case basis. Please email us: Customerservice@vongabeauty.com